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Figure Ground/Help
Gambling help lines for London readers
Help with gambling in Ontario costs nothing, stays confidential and answers at any hour of the day or night. This page puts the numbers first and the explanations after them.
Compiled by Figure GroundFigures checked October 10, 2026
01Where to call, text or enrol
- ConnexOntario: call 1-866-531-2600, text CONNEX to 247247 or use the live chat at connexontario.ca. Help is free, confidential and open 24/7.
- 988: the Suicide Crisis Helpline answers at 988, 24/7, for anyone in a crisis.
- My PlayBreak, OLG's self-exclusion program, bars entry to every Ontario casino for 3 or 6 months, or 1 to 5 years. Enrolment runs through the OLG Support Centre at 1-800-387-0098, staff on site or a PlaySmart Centre.
- BetGuard at betguard.ca, run by iGaming Ontario, opts a person out of every regulated online gaming site in Ontario, OLG.ca included. Terms are 6 months, 1 year, 5 years or a custom length, and it does not cover land-based casinos.
02Set the limit before going in
The casino floor at 900 King Street is open 24 hours a day. Live tables run from 12 pm to 6 am, which is 18 hours of table play a day. Nothing on that schedule marks the end of a night, so the end has to be chosen in advance. Set an amount and a stop time before going through the door, and leave when either one is reached. Entry is for guests 19 or older, under Ontario's Gaming Control Act, 1992.
QQuestions and answers
- Q1Can a person text for help instead of calling?
- Texting works: send CONNEX to 247247 to reach ConnexOntario, or use the live chat at connexontario.ca. Both are free, confidential and open 24/7.
- Q2Does a casino break cover online sites?
- My PlayBreak covers Ontario casinos, Charitable Gaming Centres and OLG.ca, and a casino break bars entry to every Ontario casino. For all regulated online sites in Ontario, BetGuard at betguard.ca is the separate tool. It does not cover land-based casinos.
- Q3Who answers at 988?
- The Suicide Crisis Helpline answers at 988, 24/7, for people in a crisis.